Lending a hand where it matters most
We work with our partners to understand their data needs and goals to implement and support sustainable technology solutions.
The human side of technology change is often the most important. Exceptional change management, help desk management, program management, and project management are crucial to getting things right the first time. Whether it’s a large investment in a new analytics solution, or a small data collection project, trust us: Don’t skip support.
Help Desk Management
A successful help desk is essential to providing technical support to end users, troubleshooting issues, and/or guiding users through specific tasks and actions. Using our experience in managing help desk for hundreds of customers, we create innovative help desk solutions that integrate seamlessly with your other technologies making for a fluid user experience to easily request support or assistance. We design help desk interfaces using industry-leading solutions from Zendesk, Freshdesk, ServiceNow, and others. With an intuitive content hierarchy, users can easily find the information they need via a self-service model to navigate to the appropriate article quickly and easily. If the answer isn’t easily found, creating a ticket and routing it to the appropriate group for response ensures a timely response with minimal touches to tickets. Integration with chat features, chatbots, and advanced analytics ensure that proper feedback can be captured and lead to continuous improvements for better content and a happy user base.